About This Role
Leading the fitness team and driving personal training sales are the core responsibilities of this management role. The Fitness Manager builds a cohesive personal training team, ensures they have a healthy pipeline of clients, and that clients and members receive an exceptional fitness experience. This position suits a sales-driven leader passionate about helping members achieve their health and wellness goals.
Responsibilities
- Achieve sales targets month-over-month, driving membership growth, and ensuring the team meets or exceeds set goals for new personal training agreements, client retention, and overall revenue generation
- Collaborate with the membership sales team to support new member onboarding, driving sales initiatives, and establishing a smooth transition into the club experience
- Hire, train, schedule, and supervise staff members, including Personal Training Managers, Assistant Fitness Managers and Personal Trainers
- Manage the payroll process for Assistant Fitness Managers and personal trainers to ensure team members are paid correctly and in a timely manner
- Effectively communicate goals, expectations, and procedures to the other department leaders and staff members, ensuring everyone understands their roles and responsibilities
- Ensure all fitness staff have appropriate certifications and training such as CPR, First Aid, and personal trainer certifications
- Provide constructive feedback to staff members on their performance, using clear and specific language to highlight areas of strength and areas for improvement
- Ensure high-quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly
- Engage with members in a friendly and approachable manner, actively listening to their needs and concerns, and providing clear and helpful responses
- Ensure compliance with health and safety regulations, maintaining proper certifications, and implementing safety protocols
- Supervise the maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas
- In the event of emergencies or unexpected disruptions, communicate calmly and clearly with staff and members, providing necessary instructions and updates to ensure their safety and well-being
Requirements
- 2 years of management experience; fitness/personal training management is a plus
- 3-4 years of customer service experience
- Personal Training sales experience is highly preferred
- Prior experience or strong interest in the fitness industry
- Strong communication skills, both verbally and in writing, for interacting with employees, management, and vendors
- Excellent relationship building and influencing skills with people at all levels
