Fitness Manager

About This Role

Fitness Managers lead the personal training team to achieve sales targets and ensure members have an exceptional fitness experience. This role suits a highly motivated and sales-driven leader with a passion for fitness and a track record of success in motivating clients.

Responsibilities

• Achieve sales targets month-over-month, driving membership growth, and ensuring the team meets or exceeds set goals for new personal training agreements, client retention, and overall revenue generation
• Collaborate with the membership sales team to support new member onboarding, driving sales initiatives, and establishing a smooth transition into the club experience
• Hire, train, schedule, and supervise staff members, including Personal Training Managers, Assistant Fitness Managers and Personal Trainers
• Manage the payroll process for Assistant Fitness Managers and personal trainers to ensure team members are paid correctly and in a timely manner
• Effectively communicate goals, expectations, and procedures to the other department leaders and staff members, ensuring everyone understands their roles and responsibilities
• Ensure all fitness staff have appropriate certifications and training such as CPR, First Aid, and personal trainer certifications
• Provide constructive feedback to staff members on their performance, using clear and specific language to highlight areas of strength and areas for improvement
• Ensure high-quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly
• Engage with members in a friendly and approachable manner, actively listening to their needs and concerns, and providing clear and helpful responses
• Ensure compliance with health and safety regulations, maintaining proper certifications, and implementing safety protocols
• Supervise the maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas
• In the event of emergencies or unexpected disruptions, communicate calmly and clearly with staff and members, providing necessary instructions and updates to ensure their safety and well-being

Requirements

• 2 years of management experience; fitness/personal training management is a plus
• 3-4 years of customer service experience
• Personal Training sales experience is highly preferred
• Prior experience or strong interest in the fitness industry
• Strong communication skills, both verbally and in writing, for interacting with employees, management, and vendors
• Excellent relationship building and influencing skills with people at all levels and in all functions
• Strong detail orientation; systematic and thorough approach to problem solving; and good time management, organizational, and record-keeping skills
• Excellent MS Office skills
• Embrace the company's Core Values
• Must successfully pass background check
• CPR certification required within 30 days of hire
• Must have valid PT certification
• Previous sales experience required
• Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public
• Ability to access and operate the Company computer system including preparing documents, entering data into computer system, reading reports from a computer database or email system
• Ability to bend routinely and repetitively to lift more than 40 lbs

Benefits

• Variable income opportunities including commission and bonus
• Post training increase
• A highly energetic and collaborative team
• A management team that cares about your professional development
• Free membership for you and plus one family member
• Discounted Personal Training and merchandise, including supplements
• Employee referral program
• Daily Pay offered - access your funds before payday
• Vacation, holiday, and sick pay
• Group Health, dental, vision, Supplemental Life, and Employee Assistant Program are offered
• 401(k) + Company matching
• Personal education growth options with Sophia Learning

Important Details

• Based on eligibility of tenure and full-time vs. part-time employment

About the Company

EōS Fitness aims to create loyal, lifelong fans and exercise practitioners. The company's core values are: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.