About This Role
Fitness Gym Manager is a leadership position focused on operational excellence and premium hospitality to lead and grow the fitness business. The role involves overseeing daily gym operations and ensuring a professional and personalized experience for every member.
Responsibilities
- Lead and oversee all daily gym operations
- Ensure every member receives a premium, professional, and personalized experience
- Manage and evaluate Personal Trainers, Receptionists, Sales/Marketing, and Operations staff
- Develop, implement, and maintain operational SOPs
- Achieve targets for membership, revenue, retention, and member satisfaction
- Develop strategies to acquire new members and improve member retention
- Manage PT schedules, classes, facilities, and overall gym activities
- Ensure gym equipment, locker rooms, toilets, and all facilities are always clean, safe, and well maintained
- Handle member complaints and VIP requests professionally
- Recruit, train, coach, and evaluate team members
- Monitor team performance and individual KPIs
- Prepare regular operational and performance reports for management
- Develop events, partnerships, programs, and initiatives to improve the member experience
- Maintain the highest standards of safety, cleanliness, service, and professionalism
Requirements
- Minimum 3–5 years of experience in fitness, gym, wellness, hospitality, hotel, or premium service industries
- Minimum 2 years of managerial experience as a Gym Manager, Club Manager, Operations Manager, or similar position
- Strong leadership and team management skills
- Good understanding of sales, membership, customer service, operations, and KPIs
- Excellent problem-solving skills and strong common sense
- Highly disciplined, detail-oriented, proactive, and able to work fast
- Excellent communication and interpersonal skills
- Strong target and performance orientation
- Able to professionally handle premium/VIP customers and complaints
- Professional appearance with a strong hospitality and service mindset
- Comfortable using Microsoft Office / Google Workspace and reporting systems
Nice to have:
- Fitness/wellness industry network
- Fitness or Personal Trainer certification
