Fitness Front Desk

Key Responsibilities

• Member Interaction & Support

• Greet and check in members and visitors with professionalism and warmth

• Answer questions regarding membership plans, benefits, and renewals

• Assist with new member registration and onboarding

• Maintain accurate member records in the database

• Front Desk Operations

• Manage phone calls, emails, and walk-in inquiries

• Ensure reception area is clean, organized, and stocked with necessary materials

• Monitor visitor access and enforce safety protocols

• Administrative Duties

• Process payments and issue receipts for memberships

• Prepare reports on membership statistics and trends

• Schedule appointments and coordinate meeting spaces

• Handle mail, deliveries, and internal communications

• Team Collaboration

• Work closely with the Membership Manager and other departments

• Support events and promotional activities related to membership growth

• Provide feedback and suggestions to improve member experience

Skills & Qualifications

• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Proficiency in office software and membership management systems
• Customer service mindset with problem-solving skills
• High school diploma or equivalent