About the role
City Sports Club, a leading fitness and sports club chain, is seeking a qualified Fitness Club Operations Manager to join our team. This full-time position offers a motivating work environment, competitive pay, and complimentary gym membership.
Key Responsibilities:
- Deliver outstanding customer service to members and promptly resolve escalated issues.
- Meet and exceed revenue goals while maintaining high customer service standards. Updating past due accounts and renewing yearly paid in full accounts.
- Ensure the facility is friendly, clean, and well-maintained to enhance the member experience.
- Oversee a staff of front desk employees, child care staff and cleaning personnel, make/audit schedules, hire/train/manage all direct reports from onboarding to termination.
Requirements:
- Four-year college degree and/or equivalent management experience
- Experience in retail, food, or hospitality is a plus.
- Strong customer service and communication skills with internal and external contacts.
- Ability to manage multiple priorities in a fast-paced environment.
- Courteous, tactful, and highly organized.
- Exceptional telephone skills.
- Must be at least 18 years old.
Work Schedule:
- Monday – Thursday: 9 AM to 6 PM
- Friday: 8 AM to 5 PM
If you are passionate about fitness and have a knack for management, we encourage you to apply for this exciting opportunity at City Sports Club!
Job Type: Full-time
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
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