Firmware Engineer

About This Role

This Firmware Engineer role focuses on creating an outstanding customer experience by effectively managing the team responsible for sales processing and associated administrative activities, including order management and billing. The position involves operational and strategic leadership for the Order to Invoice function, ensuring alignment with the company's business objectives.

Responsibilities

• Provide operational and strategic leadership and direction for the Order to Invoice function, ensuring alignment with dormakaba's overall business objectives and goals
• Lead and inspire the Order to Invoice team, promoting a culture of high performance, continuous improvement, and professional growth
• Develop and implement strategies to enhance the efficiency, accuracy, and competitiveness of Order to Invoice processes, including confirmation of order details, address inquiries, and status updates
• Drive innovation and process improvements within the Order to Invoice function, leveraging technology and best practices to optimize service delivery and operational delivery
• Foster strong collaboration and communication with senior stakeholders from Local Sales, Finance, Supply Chain, and Procurement from various European countries to ensure seamless service delivery and customer satisfaction
• Monitor and analyze performance metrics, providing regular updates and strategic insights to the OTI Tower lead dbs and senior leaders from various European countries to inform decision-making and drive continuous improvements
• Champion a customer-centric approach, ensuring that all Order to Invoice activities are focused on delivering exceptional value and service to dormakaba customers
• Ensure compliance with company policies, legal requirements, and industry standards across all Order to Invoice activities, maintaining the highest levels of data integrity and confidentiality

Requirements

• Previous experience in a similar role within a commercial/finance department, preferably with experience in Order Management, Billing, Quotations, or Pre-sales
• Experience in processing and executing customer orders, and generating and issuing invoices to customers
• Previous people management experience
• Business Administration, Supply Chain, Finance, Sales, or a related field is preferred
• High level of accuracy and attention to detail in processing orders and generating invoices
• Good verbal and written communication skills for effective interaction with customers, sales teams, and other stakeholders
• Proficiency in using ERP and CRM systems, as well as Microsoft Office Suite (Excel, Word, PowerPoint)
• Organized, high level of accuracy, and detail oriented

Benefits

• Best opportunities in a globally operating company valuing diversity, inclusion, sustainability, and mutual trust