About the role
Position Summary
The Front of House Fine Dining Service Trainer is responsible for developing, implementing, and maintaining elevated service standards across all front-of-house operations. This role ensures that all service staff deliver a refined, consistent, and memorable guest experience aligned with fine dining expectations. The trainer will coach, mentor, and evaluate team members while fostering a culture of excellence, attention to detail, and hospitality.
Key Responsibilities
- Design and execute comprehensive training programs for all FOH positions (hosts, servers, bartenders, support staff)
- Teach and reinforce fine dining service standards, including:
- Proper table service techniques (e.g., coursing, silver service, wine service)
- Menu knowledge and ingredient storytelling
- Etiquette, posture, and professional communication
- Lead onboarding and continuous education for new and existing staff
- Conduct regular service audits and provide actionable feedback
- Collaborate with management and culinary teams to ensure alignment between service and kitchen execution
- Train staff on upselling techniques that enhance the guest experience without pressure
- Maintain training materials, manuals, and SOP documentation
- Role-play guest scenarios, including handling complaints and special requests
- Ensure compliance with health, safety, and alcohol service regulations
- Stay current on industry trends and incorporate best practices into training
Qualifications
- 3–5+ years of experience in fine dining front-of-house roles (server, captain, or management preferred)
- Proven experience in training, coaching, or staff development
- Deep knowledge of fine dining service standards and hospitality etiquette
- Strong wine and beverage knowledge (Sommelier certification a plus)
- Exceptional communication and interpersonal skills
- Ability to lead by example with professionalism and poise
- Strong organizational and presentation skills
- Flexible schedule, including evenings, weekends, and holidays
Core Competencies
- Attention to Detail
- Leadership & Coaching
- Guest Experience Excellence
- Communication & Presentation
- Adaptability & Problem Solving
- Team Development
Physical Requirements
- Ability to stand and walk for extended periods
- Ability to lift up to 50 pounds (e.g., trays, service items)
- Comfortable working in a fast-paced environment
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