About This Role
Leading field operations teams at multiple customer sites or large single sites is the core of this management role. The Financial Services Manager is responsible for hiring, developing, and leading a diverse team of site managers, adjustment technicians, safety managers, and mechanical and electrical contractors. This role involves coordinating with Japan (MML) and other MMUSA installation leaders to drive installation objectives.
Responsibilities
- Model safe behaviors and drive the safety program at operational and organizational levels
- Support the quality process to deliver quality and QA/QC requirements and facilitate high-quality handoff to customer and service team on site
- Hire, train, and manage diverse teams of leaders, quality, technical, and safety personnel
- Manage customer relationships through project meetings, on-site and remote interactions, and leadership of project teams to enhance relationships and customer satisfaction
- Manage teams that execute projects valued at over $50 million and may manage multiple sites
- Manage labor and contract budgets in excess of $5 million at multiple sites and/or challenging customer locations, with less than 200 employees/contractors
- Proactively address problems and manage escalations to achieve customer satisfaction and address root cause issues
- Coach and mentor site leadership personnel to deliver project objectives
- Hire new talent and develop the next generation of site leaders and technical experts
- Work with peers in safety, quality, continuous improvement, sales/account management, and Japan (MML) to support efforts and initiatives
- Create success through effective team building and organizational strategy efforts
- Work with the Procurement Department to develop contractor performance metrics and development processes
- Assist Directors of Operations in executing strategic objectives and other long-range goals
- Create project-level planning and coordinate resource needs with Directors of Operations
- Work successfully with global operations leadership to align goals and implement plans
- Drive efforts to deliver continuous improvement and efficient processes and practices
- Work with MML to successfully complete projects
- Develop and implement critical KPIs for each project to measure effectiveness
- Manage project-level budgets in cooperation with account manager and director of operations
- Troubleshoot, analyze, document, and communicate findings and solutions for problems with assigned systems to the component level and/or software
- Interview, hire, and train employees
- Plan, assign, and direct work
- Appraise performance
