About This Role
This financial coordinator role ensures the accuracy, integrity, and compliance of all student accounts, third-party billing, and student refunds under the direction of the Director of Student Billing. The position is critical for managing third-party billing, processing student and scholarship refunds, overseeing veteran returns, and maintaining accurate financial records. The coordinator acts as the primary financial liaison between campus departments and internal stakeholders.
Responsibilities
- Oversee Third-Party Billing programming and system setup, including new organization onboarding and term-based configurations
- Manage Third-Party advancements on a term-by-term basis
- Perform ongoing reconciliation of Third-Party billing each term, ensuring Letters of Credit are current and compliant with university policies and third-party agreements
- Communicate regularly with students and sponsoring organizations to ensure accuracy and completeness of Letters of Credit and contractual documentation
- Serve as liaison to the Treasury Office for Third-Party invoicing and refund processing
- Manage Cooperative Tuition Exchange
- Reconcile student tuition and fee charges within the student accounts system, ensuring accurate posting and timely resolution of discrepancies
- Manage student refunds, ensuring timely and accurate processing
- Manage refund Webform and updates
- Administer Title IV and Title IV Plus refunds in full compliance with federal regulations
- Process scholarship refunds, oversee veteran-related returns, and maintain accurate, compliant financial records
- Lead the review and resolution of student refund inquiries from TDX, SFS Team and shared tracking tools, partnering with Accounts Payable and Finance to resolve issues efficiently and improve processing timelines
- Reconcile uncashed checks exceeding 90 days and coordinate with Accounts Payable and Finance to initiate stop payments and reissuances
- Monitor and manage student refund indicators within the student information system
- Conduct daily credit balance analysis and liaise with the Treasury Office for payment confirmations
- Collaborate with the Financial Aid Office to confirm loans, scholarships, and disbursement activity
- Act as liaison between Accounts Payable, Finance, SFS Operations/Advising, Treasury (Cashier's Office), Financial Aid, and other departments as needed
- Coordinate regularly with internal offices to ensure student account information is accurate and discrepancies related to charges, payments, and refunds are resolved promptly
- Communicate with Third-Party billing students to ensure timely renewal and accuracy of Letters of Credit each term
- Partner with the Communications team to distribute notifications regarding Third-Party billing renewals and Title IV refund processes
