Financial Call Center Supervisor

About This Role

This night-shift post on the cardiac ward pairs patient care with mentoring new nurses.

Responsibilities

• Handle secondary responses for operators, attendance management, document checks, and approvals at the following counters
• Respond to inquiries from ATM auto-phones, such as "How do I transfer money?", "What are the fees?", "The machine stopped during deposit", or "My passbook won't come out"
• Handle calls from customers who have lost their cards or passbooks, and process reissuance or suspension procedures
• Provide support for internet banking help desk and other related services
• Input details into the system after resolving issues, including the financial institution used, customer's purpose, type of trouble, and how it was handled

Requirements

• Ability to type on a PC
• Welcome those who want to work full-time and earn a stable income
• Welcome those who want to settle down and work for a long time

Benefits

• Birthday leave
• Care leave
• Childcare short-time work (with regulations)
• Social insurance (as per law)
• Full-time employee promotion system
• Commuting allowance provided (with regulations)
• Lockers available
• Break room available
• Smoking room available in the break room
• Year-end and New Year holiday allowance: 5,000 yen per day for working 3.75 hours or more between December 31st and January 3rd; 2,500 yen per day for working 3.75 hours or more on December 30th and January 4th

Important Details

• Schedule: 6:15 AM to 11:00 PM, 7.75 hours of actual work, 60-minute break
• Employment type: 3 to 4 days a week, including weekends and holidays
• Team: Calm workplace, cooperative, desk work, frequent customer interaction, long-term employment possible, light physical work, strict adherence to schedule, no knowledge or experience required

Application Process

• Submit documents
• One online interview

About the Company

SocioFuture Inc. operates ATM call centers, card loss/theft reception, and medical examination recommendations.