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Job title: Financial Advisor
Account: UK Financial Collections
Work set up: 100% Onsite at Eton Centris, Quezon City
Work shift: Shifting schedules, UK time
Salary: Up to 50,900 package depending on the length of tenure as an agent.
Start date: TBD
Headcount: 1
Qualifications Bachelor's Degree
4-5 years of relevant US/UK banking and collections experience
Leadership experience in UK collections/recoveries
Previous experience of providing effective one-to-one coaching to internal colleagues is highly desirable.
Proven track record in providing support to customers experiencing mortgage arrears.
Proficiency in undertaking complex financial support, litigation and receivership activities.
Good to have: Exposure to UK banking or collections experience in other verticals.
Not a job hopper
Must not be a present or former employee of Wipro
Key Skills: Strong knowledge of FCA regulations, Consumer Credit Act, GDPR, and negotiation skills.
Responsibilities: Handling inbound/outbound calls, managing arrears, conducting forbearance, and ensuring customer treatment follows compliance standards.
