Financial Advisor

About This Role

The Financial Advisor provides exceptional customer service to current and potential members by offering a full range of deposit/investments and complex lending services. This role identifies member life stage cycle and provides solutions to financial needs, and/or refers members to an appropriate advisor. The Financial Advisor manages a portfolio of members.

Responsibilities

• Build strong relationships with current and potential members
• Identify member life stage cycle and provide financial advice to members or refer to appropriate advisor
• Process a full range of complex member transactions including, but not limited to personal loans, retail mortgages and RRSP loans; investment products (typically under $100K in investible assets); opening personal or business accounts, debit/credit cards, LOC/overdraft protection, and related insurance products
• Support achievement of annual branch goals and objectives through proactive promotion of Tru Cooperative Bank products and services
• Participate in branch campaigns, and actively seek potential cross-sell and/or referral opportunities during interaction with members or potential members
• Achieve established annual sales and referral targets
• Perform a variety of administrative duties which may include, but not limited to: administration of estates, completion of loan applications, conducting credit investigations, and follow-up phone calls to members, as required
• Utilize the Day in the Life as a guideline to prioritize and manage schedules to align efforts in reaching goals while offering a remarkable, consistent member experience across Tru Cooperative
• Build/maintain a strong presence and relationship in the community (in pilot locations)

Requirements

• College or Tech School Diploma (2 years) in related discipline or equivalent combination of education and experience
• Mutual Funds License
• Complete the internal Tru Cooperative certification program specific to this role within the required timeframe
• 2 years in a Member Advisor role, or equivalent
• Demonstrated ability to identify needs and recommend products and services to members
• Self-starter with ability to work independently and solve problems using common sense and sound judgment
• Proven ability to plan, organize and prioritize workload
• Proficient in computer software e.g. Microsoft Office and banking software programs
• Display an understanding of risk and risk ownership by being able to demonstrate adherence to policies and procedures

Nice to have:

• PFP

Important Details

• Lending limits will be assigned in consultation with credit services, based on experience and competency