About This Role
The Finance Assistant provides front-line customer service and administrative support, processing payments and managing various accounts for the Township. This role suits a detail-oriented individual with strong numerical accuracy and customer service skills, preferably with experience in a municipal or public-sector environment.
Responsibilities
- Provide front-line customer service by responding to telephone calls and emails and greeting and assisting visitors at the front counter
- Accept and process payments at the front counter, including the sale of dog tags, garbage stickers, and waste bins
- Perform general administrative duties including correspondence, filing, and office support as required
- Download and import all online payments received through online banking or Paymentus
- Administer and maintain the Township’s Shopify and CanadaHelps accounts, including updating site content and account information, issuing donor thank-you letters, and recording donations
- Process property ownership and mailing address changes and send out new resident packages
- Prepare tax certificates and process payments
- Set up e-billing for residents
- Complete weekly bank deposits
- Invoice all facility rentals and other miscellaneous accounts receivable
- Assist with departmental grant administration
- Accept and process claims under the Ontario Wildlife Damage Compensation Program
- Coordinate facility rentals, including ensuring rental agreements are completed, arranging room set-up and clean-up, and providing renters with facility access information
- Maintain the facility user administration log required for annual insurance reporting
- Assist with maintaining the Township’s asset management data, including entering asset condition ratings, updating GIS mapping, and identifying and correcting inaccurate or incomplete asset records
Requirements
- Completion of post-secondary education in accounting, business administration, office administration, or a related discipline, or an equivalent combination of education and relevant experience
- A minimum of two years of relevant administrative, financial, or customer service experience, preferably in a municipal or public-sector environment
- Strong numerical accuracy and attention to detail, with the ability to process financial transactions and maintain accurate records
- Excellent customer service and interpersonal skills, with the ability to respond professionally and courteously to the public, facility users, staff, and external contacts
- Excellent written and verbal communication skills
- Highly organized and dependable, with strong time-management skills and the ability to prioritize multiple responsibilities with limited supervision
