About This Role
Supporting client meeting preparation, account paperwork, and day-to-day office operations is the core of this in-person role. This position is important for keeping the office prepared, professional, and efficient when working with clients and financial institutions.
Responsibilities
- Prepare files for client meetings by researching and gathering current account values for all client accounts held with the office
- Create and update client profiles in the internal system
- Create client profiles for client accounts when needed
- Prepare new client meeting folders and ensure all necessary documents, forms, and account information are organized before meetings
- Remind clients about upcoming meetings when necessary, preferably 24 hours before the scheduled appointment
- Assist with completing applications in the system
- Communicate with clients, potential clients, and financial institutions by phone or email to gather information, confirm details, and follow up on pending items
Requirements
- Proficient in English
- Comfortable communicating over the phone with clients, potential clients, and financial institutions
- Proficient in Microsoft Word
- Proficient in Microsoft Excel
- Comfortable working with PDF documents
- Comfortable using the Windows operating system
- Able to organize and manage digital client files
- Punctual, reliable, and professional
- High attention to detail
- Checklist-oriented and able to follow step-by-step processes accurately
- Ability to manage multiple tasks while staying organized and accurate
- Ability to drive
- Associate degree (Preferred)
- 1 year of Windows experience (Required)
- Spanish language (Preferred)
- Life & Health Insurance License (Preferred)
Nice to have:
- Strong communication skills
- Professional phone etiquette
- Ability to handle confidential client information responsibly
- Willingness to learn financial services processes and office systems
- Ability to work independently after proper training
- Dependable transportation and ability to drive to the office
Important Details
- Schedule: No more than 16.0 hours per week
- Employment type: part-time, with potential to expand to full-time based on performance, reliability, and business needs
Application Process
- Enclose a cover letter explaining why you are a good fit for this position