About This Role
Ensuring the smooth and efficient execution of UFP’s film operations is the core of this role, supporting the delivery of high-quality flexible packaging products to customers. The Film Operations Executive is responsible for order processing, stock management, and customer service, working closely with the Film Operations Manager, Technical Compliance Executive, Sales, and Marketing teams. The position contributes to operational excellence, supports cross-selling opportunities, and ensures customer satisfaction.
Responsibilities
- Ensure accurate and timely processing of customer orders and internal purchase requests
- Maintain stock levels, coordinate shipments, and provide operational support to sales and technical teams
- Assist in the management of supplier relationships and expedite orders when required
- Support cross-functional collaboration with Sales and Marketing to identify opportunities for full-service solutions
- Process purchase orders, approvals, and repeat orders accurately and in a timely manner
- Update and manage the supplier order book, including chasing ETAs and resolving delays
- Coordinate incoming and outgoing shipments, including clearance documentation, delivery notes, and internal tracking
- Liaise with transport providers to schedule collections and deliveries
- Maintain stock control systems, updating movement trackers and ensuring traceability of materials
- Support warehouse operations as required, including annual stock takes, pallet labelling, and stock reconciliations
- Act as a point of contact for Film Sales customers for enquiries, repeat orders, and complaints
- Process and send order acknowledgements, confirming price, description, quantity and terms to the customer within a timely manner from receipt of PO
- Provide updates to customers on order status, shipments, and delivery schedules
- Support Sales and Marketing teams with samples, trials, and promotional initiatives
- Collaborate with Technical Compliance Executive to ensure orders meet customer specifications and quality standards
- Work closely with Film Operations Manager, Technical Compliance Executive, Sales, and Marketing teams to help fulfil cross-selling and upselling opportunities
- Assist with internal communications to ensure sales and operational teams are informed of stock levels, order progress, and customer requirements
- Provide operational insights for process improvement initiatives
- Send information to Accounts for both Contract Packing and Film Sales clients to ensure invoicing is actioned in the correct month
- Approve and update the system with invoicing information, ensuring invoices are accurate and recorded correctly
- Contribute to continuous improvement of operational processes and workflows
