About This Role
This Field Technician I role is responsible for managing assets, processing deliveries, and maintaining tools and electronic equipment. The position involves assisting with installations, provisioning, testing, and maintaining various services, as well as troubleshooting network equipment and performing preventive maintenance on critical infrastructure. It suits a candidate eager to learn and contribute to the integrity of Lumen's network.
Responsibilities
- Process deliveries and replenish consumables
- Coordinate shipping and receiving of materials
- Maintain tools, test sets, and electronic equipment, including fiber optic transmission equipment, lightwave multiplexing equipment, and AC and DC power equipment
- Assist in installing, provisioning, testing, and maintaining DS0 through OC192 services
- Install and test transmission/switching equipment
- Troubleshoot network equipment, remove and replace defective modules, track spares, and ensure repair
- Monitor/locate routes and assist in executing restoration in the event of a service interruption
- Proactively respond to potential problem areas to ensure network integrity
- Learn all systems and applications required to perform job functions adequately
- Update installation records, enter detailed log information on trouble tickets, and provide status updates and reports
- Perform preventive/scheduled maintenance and inspections on equipment and critical infrastructure, including HVAC systems, high-voltage electrical systems, and DC Power Plants
- Troubleshoot network equipment, remove/replace defective equipment, and work with resources to isolate and restore the network
- Proactively identify potential problem areas to ensure network and company integrity
- Assist in the installation/change/decommission and testing of Next Generation technologies such as Edge Compute, Wavelength, Fiber Optic transport, Ethernet, SONET, and IP network layers for all available bandwidths
- Install and test network and customer premise equipment (CPE), including installation and delivery of end-user services
- Utilize industry-standard software and hardware tools to accurately locate, mark, and protect underground outside plant facilities
- Perform AC Power installs (on limited basis)
- Perform DC power installs, including tertiary and BDCBB
- Manage asset processes and replenish on-site/truck materials
- Coordinate shipping and receiving of company and customer materials
- Perform Level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment, including HVAC systems, high-voltage electrical systems, and DC power plants
- Learn Lumen trouble ticket, provisioning, time tracking, and materials systems and applications with training and coaching
