About the role
As a Field Services Area Manager, you’ll be responsible for all store-based installation and delivery services in your designated region. You’ll directly lead Best Buy and Geek Squad employees while managing relationships with a network of third-party teams that fulfill work in the home. You’ll build a strong employee culture that leads to favorable customer and business results.
This role is hybrid, which means you will be required to work 3-4 days on-site at a Best Buy location listed on this posting and 1-2 days virtually from home or another non-Best Buy location. The specific work arrangements vary by role and team. The recruiter or hiring manager will provide more details during the hiring process. Travel 25% (Location Examples: Hartford, CT / Waterford, CT / Orange, CT / Worcester, MA / Framingham, MA / VT). What You’ll Do
- Ensure operational consistency, strategic alignment, and performance accountability
- Build and maintain an exceptional team culture centered around engagement and belonging
- Oversee headcount planning, hiring plans and capacity management, including scheduling, attendance and PTO approvals
- Analyze reporting to understand business trends and develop action plans to achieve desired results
- Set clear expectations for your team, work with them on site and provide regular 1-on-1 coaching
- Ensure timely response to escalations and create solutions to preserve the customer experience
Basic Qualifications
- 2 years of experience as a supervisor or manager
- 2 years of sales, installation, logistics, operations, warehouse, inventory or customer service experience
- Ability to travel overnight approximately 25% of the year
- Current, valid driver's license
- Must be at least 21 years old
- Have and maintain a driving record which meets Best Buy safety standards (e.g. minimal number of violations/accidents, etc.)
- Acquire and maintain any state or local licensing, as required, within 90 days of hire
Preferred Qualifications
- Consumer electronics delivery, repair or installation experience
- Experience in delivery, transportation, distribution or logistics
- Experience with warehouse management systems
- Experience managing a remote workforce
- Associate degree or higher in business, logistics or related fields
What’s In It For You We’re committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.
Our Benefits Include
- Competitive pay
- Great employee discount
- Financial savings and retirement resources
- Support for your physical and mental well-being
Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.
Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary.
For more information about benefits, LOA and paid time off, please refer to our Benefits Guide.
About Us As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™
Best Buy is an equal opportunity employer.
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.
Position Type: Full timePandoLogic. Keywords: Field Service Manager, Location: Boston, MA - 02108
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