This Field Service Technician role supports fuel cell products installed in electric lift trucks at a specific Walmart location. The technician performs preventative maintenance, resolves breakdowns, reports incidents, orders parts, and maintains fuel cells. This position requires excellent technical, communication, interpersonal, and motivational skills due to significant customer interaction.
Responsibilities
Maintain and service fuel cells at customer sites
Perform diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location
Perform specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells
Provide emergency support service to customers as required
Purchase tools, equipment, and parts for customer service and support as required
Troubleshoot and maintain high-pressure hydrogen storage, delivery, and fueling systems
Maintain ongoing communication with customer personnel and hydrogen suppliers regarding aftermarket support of fuel cells
Provide regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues
Complete administrative duties and documentation, including incident reports, service logs, inventory maintenance, and site and system documentation
Exhibit and enforce safety procedures in the field or customer sites
Travel as required for business needs, driving safely and adhering to all traffic laws
Represent Plug Power in a professional manner at all times and in all interactions
Perform other duties as assigned
Requirements
High school diploma or equivalent with technical electrical coursework
Three or more years of direct experience in mechanical and electrical troubleshooting (formal training and education may be considered in lieu of direct experience)
Valid driver's license, a clean driving record, and the ability to safely operate a motor vehicle
Ability to lift 50 pounds on a regular basis unassisted
General mechanical aptitude
Computer and software systems skills including Word, PowerPoint, Excel, and Outlook
Dynamic interpersonal skills and the ability to effectively communicate with diverse audiences and stakeholders at all levels
Excellent verbal and written communication skills
Creativity in solving technical problems
Ability to work independently
Uncompromising dedication to quality
Exceptional time management skills with the ability to handle multiple tasks
Punctual and reliable
Technician must provide own standard set of tools (specific fuel cell tools to be provided by Plug Power)
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All necessary onboarding/customer site training is complete
Create work orders, order parts, properly close-out work orders
Effectively utilize email, text alerts, expense system, service portal, and other required systems
Understand and demonstrate use of multimeter
Send accurate daily BOD and EOD reports
Appropriately escalate to tech support and management when needed
Understand and demonstrate how to clear alarms for H2 pad and dispenser
Demonstrated ability to use tools and follow standard procedures (swage, clamps, crimps, hardware)
Perform H2 pad and dispenser inspections
Willingness to grow and learn; accepting of training and coaching
Consistently demonstrate punctuality and reliability
Consistently display a positive and cooperative attitude
Team player who treats others with courtesy and respect at all times
Strong communication skills including verbal and written abilities
Customer service skills, representing PLUG in a professional manner at all times
Honesty and integrity in all facets of work
Role model safe work habits and consistently adhere to all safety standards in performance of job
About the Company
Plug Power supports fuel cell products installed in electric lift trucks.
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