About the role
Job Description Provide a high level of customer service for product maintenance and repair in the field and customer locations. Responsible for daily field operations, ensuring high-quality service delivery while maintaining strong safety culture. Provide technical guidance and ensure optimal equipment performance in the field.
Responsibilities
- Interface with relevant departments to obtain a thorough understanding of NOV products and how they are safely operated, tested, calibrated and problems are resolved in a timely manner.
- Travel to customer sites to inspect, install, commission, test, calibrate, repair and train customers on the safe and proper operation of NOV products.
- Perform field upgrades of software and hardware and train customers on how to properly operate the system.
- Conduct preventative maintenance to minimize downtime and optimize system performance.
- Communicate field failures and feedback reports to the appropriate departments.
- Complete and submit field service documentation in a timely manner.
- Perform other work-related tasks as assigned.
- Comply with all NOV Company and HSE policies and procedures.
Qualifications Education & Experience Qualifications
- High school diploma or equivalent preferred
- Technical degree or vocational training preferred
- Two years of field service experience in ESP systems
- Previous experience in artificial lift preferred
Job Requirements
- Strong mechanical and electrical troubleshooting skills
- Ability to work independently in remote field locations under varying conditions
- Maintain strong safety culture
- Basic math skills
- High work ethic, dependability, and detail oriented.
- Excellent communication and customer service skills
- Must be a team player
- Must be open to cross-training opportunities.
- Ability to work in non-climate-controlled manufacturing shop or field site
- Ability to stand up to 12 hours daily
- Ability to walk up to 12 hours daily
- Ability to bend/stoop up to 12 hours daily
- Ability to lift up to 50lbs regularly
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