About the role
Role: Field Service Technician II
Responsibilities: Install, troubleshoot, repair, and maintain telecommunications equipment and facilities including fiber optic and copper cables, Key Systems, PBX, and business systems such as ISDN, DSL, and T-1s. Perform outside plant splicing, locate and repair cable faults, and operate construction equipment. Provide exceptional customer service by identifying needs, educating customers on products, and selling services like Internet, Video/CATV, and high-speed networks. Manage installation projects and maintain accurate records.
Qualifications: Minimum 1+ year telecommunications experience or military service, with 6+ months of fiber/copper splicing and installation. Valid driver’s license required. Knowledge of telecom products, troubleshooting, and computer applications. Strong customer service, organizational skills, and ability to work independently. Ability to operate vehicles with manual transmissions and meet DOT requirements. Willingness to support on-call duties, travel, and work overtime.
Skills: Technical expertise in fiber/copper plant installation, troubleshooting, and telecommunication services. Effective communication, problem-solving, and sales skills. Ability to operate construction equipment and work safely in field conditions.
Additional Info: Residency within 60 minutes of Whitestown, IN required. Position offers a $2,500 sign-on bonus (payout terms apply). Opportunities for career growth and comprehensive benefits are provided, including health coverage, retirement plans, paid leave, and employee assistance programs.
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