Field Service Technician I

About This Role

This Field Service Technician I role involves being the first line of response on-site at customer locations, representing the NCR Atleos brand. The technician will problem-solve at a basic module level, organize and plan time effectively, and know when and to whom to escalate issues. The role emphasizes manual skills and requires consistent and clear communication using a service app to maintain customer satisfaction.

Responsibilities

• Follow safety and security procedures when working on ATMs
• Complete NCR Atleos specific trainings and certifications on the training website
• Diagnose problems based on error logs from the ATM and information provided from the service app using a company-provided cell phone
• Perform minor maintenance and repairs on ATMs, both indoors and outdoors
• Responsible for accurate and prompt reporting of updates and details of the work performed at the ATM, including call closure details
• Maintain parts inventory and related records
• Accurately report hours worked and miles driven daily

Requirements

• Must reside in the specified geographic area
• High School Diploma or equivalent
• Must be authorized to work in the US
• Possess a valid driver’s license and maintain a driving record that meets company requirements
• Access to reliable transportation for work purposes
• Familiarity and ability to use and operate an Android cell phone (company provided)
• Ability to perform essential functions of the job which include:
• Prolonged travel during several hours of the workday, which includes inclement weather
• Carrying and lifting tools, parts, and equipment weighing up to 50 lbs. without assistance
• Bending, squatting, walking, standing, sitting, reaching, working with your hands, and repetitively grasping and manipulating objects of varying size
• Proof of the following minimum insurance coverage:
• Bodily Injury Liability: Minimum $100,000 per person and $300,000 per accident
• Property

Benefits

• Additional compensation: $6.00 per activity completed
• Comprehensive training: hands-on, in-the-field training (no prior ATM experience required)
• Career growth opportunities
• Exciting challenges: solve real-world problems while working in a variety of customer locations
• Be part of a winning team
• Control your take home pay: productivity drives additional earnings beyond the base rate of pay

About the Company

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Its dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces list. NCR Atleos is a global leader in the ATM industry, providing innovative hardware, software, and support solutions to clients worldwide. The company is committed to delivering exceptional service, fostering satisfaction and empowering its employees to thrive in a collaborative, fast-paced, and self-driven environment.