Field Service Technician - Generalist Service Representative I

About This Role

Supporting the Secure Power Services Division, this Field Service Technician position involves delivering professional installation, commissioning, maintenance, and repair services for Schneider Electric's Secure Power product portfolio. The role suits a technically proficient individual with a strong commitment to service excellence, technical accuracy, and operational safety.

Responsibilities

• Provide high-quality technical support to customers, ensuring all work is performed in accordance with Schneider Electric standards, procedures, and safety requirements
• Oversee and coordinate the work of subcontractors to ensure installations meet specified requirements
• Conduct system commissioning activities independently, confirming full functionality and compliance
• Perform scheduled preventive maintenance and respond to unplanned service needs for UPS systems, STS, PDUs, battery systems, and associated monitoring solutions
• Diagnose technical issues and implement effective corrective actions
• Provide customers with clear technical guidance, best-practice recommendations, and system improvement opportunities
• Communicate effectively with stakeholders to ensure a positive service experience
• Identify potential opportunities for additional services, upgrades, or lifecycle enhancements to promote business growth
• Participate in the 24/7 on-call rota (post-training), attending customer sites at short notice to resolve urgent issues
• Travel to customer sites to perform tasks, including staying away from home from time to time depending on location and duration of works, to support the Schneider Electric installed base countrywide
• Comply with all safety policies, practices, and procedures
• Participate in proactive team efforts to achieve departmental and company goals

Requirements

• Background in electrical engineering, electronics, or a related technical field (or equivalent experience)
• Strong diagnostic, analytical, and problem-solving skills
• Electrical/Electronic Engineering Diploma/Degree
• Ability and willingness to travel to Schneider Electric
• Experience of Schneider Electric products advantageous
• Relevant experience working in an electrical environment would be advantageous
• Excellent communication and interpersonal skills
• Ability to work both independently and collaboratively in customer environments
• Able to stand, walk, and sit for extended periods of time
• Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheets, graphics, etc.
• Able to lift and carry heavy objects up to 50 pounds