Field Service Technician

About This Role

If finding an effective fix and supporting customers with the highest level of service standards sounds appealing, this Field Service Technician role at Canon USA offers the opportunity to deliver amazing experiences and elevated efficiency within the routine maintenance of Canon-supported products. The role involves working with technology, solutions, and services, and requires a commitment to customer satisfaction.

Responsibilities

• Report product failure trends and serviceability issues with necessary supported documentation to your manager, ensuring accurate information and record keeping
• Meet customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance
• Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned
• Showcase strong customer communication and satisfaction skills
• Maintain the performance of assigned machines
• Facilitate performance at a level which helps to achieve the branch/district’s overall metric targets

Requirements

• High School diploma or equivalent experience
• Basic understanding of internet environments
• Ability to successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class
• Ability to travel (valid driver’s license and acceptable driving record necessary)
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises
• Ability to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling)

Benefits

• Transportation allowance
• Employee referral bonus
• Employee discounts
• Dress for Your Day attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Canon welcome kit and official merch

About the Company

Canon USA is a leader in technology, solutions, and services, driven by a mission of exceeding customer expectations with its technologies and enriching the lives of local communities and staff. The company operates under the Kyosei philosophy of social and environmental responsibility, and its employees are known for their strong work ethic, creativity, and cooperative spirit.