Field Service Technician

About This Role

This remote, travel-intensive position involves troubleshooting and repairing Medium Voltage Equipment for customers across the US, with potential international travel. The role suits a dedicated and self-motivated technician with strong communication skills who can work professionally under pressure.

Responsibilities

• Travel to customer sites or Siemens locations to execute planned scope of work in a timely manner
• Perform mechanical and electrical activities
• Provide detailed, professional written field service reports within 48 hours of each event
• Utilize Salesforce.com for timekeeping, customer case communication, and loading reports
• Communicate closely with Wendell associates and customers
• Work professionally with customers, even under pressure

Requirements

• Minimum of 2 years hands-on experience with Mechanical and Electrical Equipment
• Up to 100% travel (may require some international travel)
• Professional communication skills, both verbally and in writing
• Basic computing skills (Office, drawing interpretation, web-based program use, etc.)
• Dedicated team player attitude and self-motivated personality
• Committed to customer satisfaction
• Flexibility to respond to Emergency Service Requests as needed
• Knowledge of Industry Safety Practices

Nice to have:

• Experience with medium voltage or low voltage switchgear

Important Details

• Work format: remote, travel position

About the Company

Siemens is a global technology company focused on industry, infrastructure, transport, and healthcare. They create technology with purpose, adding real value for customers through resource-efficient factories, resilient supply chains, smarter buildings and grids, sustainable transportation, and advanced healthcare.