About the role
Figure is an AI robotics company developing autonomous general-purpose humanoid robots. The goal of the company is to ship humanoid robots with human level intelligence. Its robots are engineered to perform a variety of tasks in the home and commercial markets. Figure is headquartered in San Jose, CA, but this role will be based at one of our customer sites in Fontana/Riverside.
We are looking for a Field Service Technician to complement our superstar team. The role requires technical expertise and strong mechanical ability to troubleshoot and repair our humanoid robot fleet. This role is unique; you will be on the front line during commercial deployments, ensuring that both the robots and their supporting hardware are operational and optimized for customer-site.
Responsibilities:
- Responsible for the maintenance of humanoid robots and necessary site infrastructure at commercial or residential locations.
- Perform routine maintenance and inspections of the humanoid robot fleet.
- Proficient in troubleshooting mechanical, electrical and software-based issues.
- Work closely with engineering, build, validation and fabrication teams to resolve issues quickly.
- Verify use-case stability on-site and provide direct, actionable feedback to the Development teams to drive product improvements.
- Maintain detailed and accurate records of all maintenance and repairs.
- Develop tools and document diagnostic procedures for process improvement.
- Ability to follow assembly documentation.
- Ability to work under short timelines when needed.
- Experience in customer-facing positions.
Requirements:
- 3+ years experience working with complex systems.
- Familiarity with computer based tools such as but not limited to CMD prompt, Google Suite, in house development GUIs.
- Familiarity with electrical hardware based diagnostic tools such as but not limited to Scope, Digital MultiMeter, Current Probes.
- Familiarity with torque tools and mechanical assembly.
- Ability to read PCB and Harness schematics.
- Full system architecture diagnostic experience and organized diagnostic processes.
- Ability to remove and replace mechanical components up to 50lbs.
- Great attitude and excited to face challenges.
- Valid driver's license and clean driving record.
Bonus Qualifications:
- Catia or CAD based program experience.
- Fabrication experience.
- PCB Rework experience.
- DAQ system implementation experience.
- Small brushless motor experience.
- Harmonic drive, clutches, torque/force sensor knowledge.
- Robotics experience.
- Experience using Jira, Confluence, Slack.
- IPC 610, 620 or J-Std-001.
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