Field Service Technician

About This Role

This position is designed for emerging to mid-level Technicians who are eager to grow their technical acumen while delivering an exceptional customer experience. As part of the junior talent pipeline, you will work closely under the mentorship of senior technicians and leadership to support EV repairs, inspections, and field service operations. The ideal candidate thrives in dynamic, fast-paced environments, possesses strong communication skills, and brings a passion for innovation and adventure.

Responsibilities

• Perform or assist with assigned vehicle diagnosis, repairs, installations, and inspections—whether at a service center, mobile route, or remote location
• Learn to identify and explain the product line, EV framework, tools, and accessories while establishing peer relationships and working under the mentorship of senior technicians
• Utilize available technical resources and follow repair procedures efficiently without compromising quality or safety
• Conduct road tests on vehicles post-repair to verify repair quality and ensure operational safety
• Assist with day-to-day parts operations, including ordering, receiving, shipping, inventory tracking, and work order/expense reporting
• Maintain proper, detailed technical notes and documentation for all completed and in-process repairs for internal and external use
• Perform duties with high professionalism when interacting with customers, families, third-party affiliates, and suppliers at service facilities or outreach events
• Identify process areas for improvement, provide constructive feedback to mentorship leads, and participate in service campaigns or containment initiatives
• Actively engage in required training, stay current on evolving technical skills, and maintain high-quality work with minimal supervision as experience increases

Requirements

• High School Diploma, GED, or recognized equivalency credential preferred
• Minimum age of 21 years old
• Valid driver’s license with a clean driving record (no suspensions or revocations within the past 3–5 years)
• Ability to drive a non-commercial truck and trailer is preferred
• Availability for a standard 40-hour workweek, including potential shifts on weekends, holidays, early mornings, evenings, or overnights based on business needs
• Flexibility for travel to regional locations or production facilities as needed
• Proficient with laptops/computers in Windows or Mac environments, as well as work order management systems
• Eagerness to learn, strong organizational skills, time management, and high attention to detail
• Ability to perform physical tasks, including sitting, standing, walking, bending, kneeling, reaching, and lifting up to 50 lbs
• Graduation from an accredited automotive repair school/program is highly preferred
• 0–3 years of hands-on experience

About the Company

Rivian is on a mission to keep the world adventurous forever, building emissions-free Electric Adventure Vehicles.