About This Role
This field service technician role involves directly managing all aspects of customer service and care with clients, independently troubleshooting and repairing a variety of high-speed cash-handling equipment. The technician will track and manage parts and tools, and stay abreast of changes in technical and functional elements of GLORY equipment.
Responsibilities
- Directly manage all aspects of customer service and care with clients
- Independently troubleshoot and repair a variety of high-speed cash-handling equipment
- Track and manage parts/tools
- Stay abreast of changes in technical and functional elements of GLORY equipment
- Diagnose system problems and make repairs
- Keep customer apprised of progress during maintenance or a down system situation
- Complete machine installations, Engineering Change Notices that affect system upgrades, and Hardware/Software upgrades that may require technical assistance
- Adhere to safety guidelines and policies
- Complete required Environmental Health & Safety training
- Timely reporting of any job site accidents (for an injury or property damage)
- Drive a company van from home daily to customer sites
Requirements
- Currently enrolled in or completed professional studies in electro-mechanics, electrical engineering, or equivalent work experience
- Excellent customer service and communication skills
- Working knowledge of personal computers, especially Microsoft Office, navigation across network sites and email communication
- Logical troubleshooting skills and capability to isolate problems at PCB or component level
- Ability to effectively work with electric schematics, logic diagrams, mechanical drawings, AC/DC power distribution, and digital/analog circuitry
- Hold a valid driver’s license
- Live within a reasonable commuting distance of Buffalo, NY (within approximately 20 miles)
- Be able to lift up to 50 pounds without assistance
- Be able to sit and/or stand for long periods of time, as well as be able to frequently kneel, bend, squat, sit and twist
- Be able to work at all customer sites as needed, including financial institutions, casinos (gaming licensing may be required after the time of hire), truck stops, recreational parks, retail stores etc.
- Be available for an on-call rotation, typically once every 3 to 5 weeks including evenings and weekends (24/7 might be necessary on rare occasions)
- Be able to drive to customer sites during working hours
Nice to have:
- Certificates in related fields, i.e. mechanics, electronics, automation, data processing
- Experience repairing high-speed paper handling machines such as check sorters, mail sorters, currency sorters; ATM’s or copier machines experience is preferred
