Field Service Technician ATM

About This Role

This field service technician role involves the service and maintenance of Automated Teller Machines (ATMs) within an assigned territory. The technician provides on-site support, including repair, maintenance, and replacement services, and may also assist with training new engineers and staging/integrating ATMs. The role suits an individual with a solid understanding of electronics and electro-mechanical equipment.

Responsibilities

• Install, repair, software load, and maintain ATMs or other products in a defined geographical territory
• Train bank staff or vendors on required maintenance tasks of equipment
• Work with internal and external support departments to provide maintenance support to the end user
• Maintain all Service Level Agreements as defined per customer contract
• Work on products and services of medium to high complexity
• Travel occasionally with short notice to areas outside your home geography when management deems necessary
• Perform preventive maintenance functions of an ATM including diagnostics, testing, and cleaning
• Manage spare parts and follow all inventory processes
• Complete administrative reports within the allotted timeline
• Complete tasks as assigned by supervisor or applicable NHA staff members
• Provide an extraordinary customer service experience to customers, meeting their service obligation and demands
• Maintain company property in good working conditions
• Maintain a valid driver’s license
• Be responsible with company credit card usage and expense reporting
• Follow all security procedures and policies
• Perform other duties as assigned

Requirements

• Associate’s Degree in Electronics or equivalent experience, or 3-5 years of experience in the field service
• Prior ATM experience preferred, but not required
• Solid understanding of electronics and electro-mechanical equipment operation
• Ability to use analog and digital voltmeters
• Ability to use hand tools
• Ability to carry heavy parts up to 80 lbs
• Ability to work extended hours, including beyond assigned shift with no notice when required
• Ability to travel to other areas of the country if needed on occasion
• Ability to work all shifts, which may include weekends and holidays
• On-call duty required
• Ability to lift 50lbs without assistance
• May be asked to lift up to 80lbs with assistance of machinery or helper
• Close vision abilities required

Benefits

• Compensation is provided for on-call duty