Field Service Technician - Amazon

About This Role

This field service technician role supports fuel cell products installed in electric lift trucks, performing preventative maintenance and resolving breakdowns. The position involves installation and servicing at a specific customer location, requiring excellent technical, communication, interpersonal, and motivational skills due to significant customer interaction.

Responsibilities

• Maintain and service fuel cells at customer sites
• Perform diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location
• Perform specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells
• Provide on-call and emergency support service to customers as required
• Purchase tools, equipment, and parts for customer service and support as required
• Troubleshoot and maintain high-pressure hydrogen storage, 480 VAC, flammability, cryogenic liquid, high pressure gas and fueling systems
• Maintain ongoing communication with customer personnel and hydrogen suppliers regarding aftermarket support of fuel cells
• Provide regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues
• Complete administrative duties and documentation, including: incident reports, service logs, inventory maintenance and site and system documentation
• Exhibit and enforce safety procedures in the field or customer sites
• Travel as required for business needs; drive safely and adhere to all traffic laws
• Represent Plug Power in a professional manner at all times and in all interactions
• Perform other duties as assigned

Requirements

• Minimum high school diploma or equivalent with technical electrical coursework
• Three or more years of direct experience in mechanical and electrical troubleshooting
• Formal training and education may be considered in lieu of direct experience
• Valid driver license, a clean driving record, and the ability to safely operate a motor vehicle
• Ability to lift 50 pounds on regular basis unassisted
• Knowledge of lift truck operation and applications is highly preferred
• General mechanical aptitude
• Computer and software systems skills as applicable to position including but not limited to: Word, PowerPoint, Excel, and Outlook
• Dynamic interpersonal skills and the ability to effectively communicate with diverse audiences and stakeholders at all levels
• Excellent verbal and written communication skills
• Creativity in solving technical problems
• Ability to work independently
• Uncompromising dedication to quality