About This Role
This field service technician role involves repairing, assembling, installing, and testing industrial machinery and complex mechanical assemblies. It suits a professional with strong troubleshooting skills who can provide technical support to customers and identify opportunities for equipment enhancements.
Responsibilities
- Repair, assemble, install, and test industrial machinery, equipment, and complex mechanical assemblies
- Perform mechanical, hydraulic, pneumatic, and basic electrical troubleshooting, repairs, and system testing
- Read and interpret blueprints, engineering drawings, schematics, specifications, and bills of materials to complete equipment installations and repairs
- Conduct preventative maintenance inspections and help develop maintenance best practices and procedures
- Diagnose equipment issues and recommend repair solutions, replacement parts, and system improvements
- Generate detailed service reports documenting inspections, repairs, maintenance activities, and customer recommendations
- Provide technical support to customers and internal teams regarding equipment performance, maintenance requirements, and repair strategies
- Identify upgrade opportunities and recommend equipment enhancements that improve reliability, efficiency, and productivity
- Support the development of technical service and parts quotations by providing accurate assessments of service needs
- Maintain accurate records of expenses and receipts to support customer invoicing and project documentation
- Respond to customer service needs, including emergency support, to minimize downtime and restore production operations
- Communicate professionally with customers, explaining technical issues and solutions in a clear and understandable manner
- Collaborate with internal teams and external stakeholders to ensure a seamless customer experience
- Promote a culture of safety by identifying and reporting unsafe operating conditions and following all applicable safety regulations
- Participate in ongoing technical and safety training to stay current on equipment, industry standards, and regulatory requirements
- Act as a trusted advisor to customers by understanding their operational challenges and recommending solutions that add value
Requirements
- Experience troubleshooting, repairing, and maintaining mechanical, hydraulic, pneumatic, and electrical systems
- Heavy industrial machinery, machine building, manufacturing equipment, or capital equipment experience required
- Strong preventative maintenance and equipment troubleshooting experience
- Ability to read and interpret blueprints, technical drawings, electrical schematics, and service documentation
