Field Service Technician

About This Role

This Field Service Technician role involves providing best-in-class service to some of the largest retail customers in the industry. You will act as a first-line responder, communicating openly and helpfully to find the right solutions for customers. The position is ideal for a tech-savvy individual with good mechanical aptitude, looking to start or continue a career in field service.

Responsibilities

• Perform customer installation, maintenance, and service calls promptly and effectively
• Service electromechanical equipment like self-checkout systems within an assigned territory
• Perform maintenance, repair, PM work, and system overhauls
• Organize and triage customer issues
• Handle some problems before they start
• Be trained on and operate small scale scissor lifts in retail environments to service or replace networking equipment such as access points or switches

Requirements

• Local candidate to specific geographic area
• Authorized to work in the US
• At least 18 years of age
• Valid driver’s license and driving record that satisfies NCR fleet requirements
• PC skills, basic electronic skills, and some specific hardware and operating system familiarity
• Ability to perform essential functions of the job with or without a reasonable accommodation
• Prolonged travel with driving several hours per day
• Carrying and lifting tools, parts, and equipment weighing up to 75 lbs. without assistance, up to 150 lbs. with assistance
• Bending, squatting, walking, standing, sitting, reaching, working with your hands, and repetitively grasping and manipulating objects of varying size

Nice to have:

• Familiarity with large servers, mainframe computers, and imaging software
• A+ Certification, CompTIA, N+ Certification
• One or more years of related experience

Benefits

• 7 paid holidays and 6 paid floating holidays
• Paid vacation - up to 80 hours your first year
• 401K savings and retirement plan
• Company provided business use only vehicle
• Medical insurance available immediately

Important Details

• Schedule: Rotating and weekend shifts; flexible shift work including morning, afternoon, and evening start times with some holidays

About the Company

NCR Voyix's Field Services Team creates value for customers by delivering solutions that build long-term relationships. NCR Voyix is committed to growing the capabilities of its people, building a learning community where employees can work with diverse individuals, explore new ways of thinking, and expand their capabilities. The service operations have dedicated teachers, mentors, and coaches who work across territories to share their knowledge to enhance each other's growth. NCR Voyix is dedicated to building a diverse community, one where employees feel a sense of belonging, are valued for their contributions, and the perspectives they bring. This role truly keeps commerce running across the globe and is an ambassador for the NCR Voyix Brand.