Field Service Technician

About This Role

This Field Service Technician role involves scheduled and remedial service on small to medium UPS, power distribution units, and battery system products. The technician will support products and services for the "Edge" market segment, including retail, financial, and municipal customers, while maintaining excellent rapport with customers and colleagues.

Responsibilities

• Perform service tasks as assigned and per company policies and procedures
• Work under direct supervision or independently based on training completion
• Render on-site and phone assistance to customers
• Communicate with Technical Support on technical or procedural issues
• Implement Field Change Notices per published guidelines
• Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips
• Operate in a safe manner in accordance with published safety guidelines
• Maintain and operate company vehicle in accordance with local laws and company policy
• Wear appropriate PPE as per company guidelines and in accordance with job duties
• Adhere to work hours policy guidelines - "14 hours rule"
• Report all work-related accidents or injuries within 24 hours to the appropriate personnel
• Complete accurate and timely administrative tasks (i.e., time cards, expense report, mileage reports, Service Request task closure, service reports) per company guidelines
• Maintain individual inventory and perform cycle counts in accordance with company policy
• Maintain company property (company vehicle, credit cards, PPE, test equipment, laptop, etc.) per company policies
• Provide proper and adequate communication to internal and external customers
• Provide estimated time of arrival to the customer where applicable
• Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each assignment
• Strive to provide all customers a "first time fix" for their equipment
• Maintain customer satisfaction rates per company guidelines
• Attend Customer Meetings as required
• Maximize productivity by combining service opportunities
• Complete all technical and administrative work in an an efficient and timely manner
• Make technical and commercial decisions under pressure
• Properly evaluate site and equipment for appropriate billing status
• Maintain productive utilization rate per company guidelines
• Perform inventory cycle counts per company guidelines
• Adhere to company dress code

Benefits

• Company vehicle