About This Role
This field service technician role involves supporting fuel cell products installed in electric lift trucks, focusing on preventative maintenance, breakdown resolution, and installations at a specific customer site. The position requires excellent technical, communication, interpersonal, and motivational skills due to significant customer interaction.
Responsibilities
- Maintain and service fuel cells at customer sites
- Perform diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location
- Perform specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells
- Provide on-call and emergency support service to customers as required
- Purchase tools, equipment, and parts for customer service and support as required
- May require troubleshooting and maintenance of high-pressure hydrogen storage, 480VAC, flammability, cryogenic liquid, high pressure gas, and fueling systems
- May include maintaining ongoing communication with customer personnel and hydrogen suppliers regarding aftermarket support of fuel cells
- Provide regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues
- Complete administrative duties and documentation, including: incident reports, service logs, inventory maintenance, and site and system documentation
- Exhibit and enforce safety procedures in the field or customer sites
- Travel as required for business needs; expected to drive safely and to adhere to all traffic laws
- Represent Plug Power in a professional manner at all times and in all interactions
- Perform other duties as assigned
Requirements
- Minimum high school diploma or equivalent with technical electrical coursework
- Three or more years of direct experience in mechanical and electrical troubleshooting
- Formal training and education may be also considered in lieu of direct experience
- Must possess a valid driver license, a clean driving record, and the ability to safely operate a motor vehicle
- Must be able to lift 50 pounds on regular basis unassisted
- General mechanical aptitude is required
- Computer and software systems skills as applicable to position including but not limited to: Word, PowerPoint, Excel, and Outlook
- Dynamic interpersonal skills and the ability to effectively communicate with diverse audiences and stakeholders at all levels
- Excellent verbal and written communication skills
- Creativity in solving technical problems
- Ability to work independently
- Uncompromising dedication to quality
