Field Service Technician

About This Role

This Field Service Technician role, at the intersection of energy and home services, involves installing smart home technology, identifying and selling upgraded solutions, and educating customers on system use. It suits a candidate with technical expertise and strong people skills who is driven to succeed and grow their career within a nationally recognized team.

Responsibilities

• Install, service, and troubleshoot security cameras, smart locks, and home automation systems
• Evaluate customer homes to recommend and sell equipment upgrades or service enhancements on-site
• Train homeowners on how to use their new system to help protect their families
• Benefit from consistent coaching and leadership training to advance within the national organization

Requirements

• Sales mindset, with experience in retail, business-to-consumer (B2C) sales, insurance, or service-based sales is a strong advantage
• Customer-first attitude and ability to act with integrity while building rapport and trust with diverse customers
• Technical aptitude; experience in cable or satellite installation, pest control, construction, or solar industries is helpful but not required
• Valid driver’s license and a satisfactory driving record
• Ability to successfully pass post-offer background screening and licensing requirements in accordance with applicable laws

Benefits

• Uncapped commission and performance incentives
• Comprehensive, paid virtual and on-the-job training, as well as ongoing coaching and support
• Take-home company vehicle and gas card for work use
• Paid drive time to and from appointments
• Ten paid holidays
• Two weeks of paid time off
• 401(k) with 6% company match
• Employee Stock Purchase Program
• Employee pricing on Smart Home equipment
• Opportunity to earn a yearly company-paid incentive trip for you and one guest

Important Details

• Schedule: Four-day work weeks (4/10 schedule, including Saturdays)

Physical Requirements Of The Role

• Climb and descend extension and step ladders with tools and equipment on a repeated basis
• Lift, carry, and maneuver up to 50 pounds frequently
• Work outdoors in varying weather conditions, including heat and cold
• Enter and perform work in attics where temperatures may exceed 110°F for short periods
• Work in attic openings as small as 16” x 30” or 18” x 24”
• Crawl, kneel, crouch, and work in awkward postures for up to 60 minutes at a time in attics
• Maintain three points of contact while navigating or traversing across trusses without stepping on drywall between trusses