Field Service Professional

About This Role

This field service role combines technical expertise with sales opportunities, focusing on installing and servicing smart home technology while identifying and selling upgraded solutions to customers. The role involves being the face of Vivint, ensuring customer peace of mind, and benefiting from ongoing coaching and leadership training.

Responsibilities

• Install, service, and troubleshoot security cameras, smart locks, and home automation systems
• Evaluate customer homes to recommend and sell equipment upgrades or service enhancements on-site
• Train homeowners on how to use their new system to protect their families
• Benefit from consistent coaching and leadership training to move up within the national organization

Requirements

• Sales mindset: Experience in retail, B2C sales, insurance, or service-based sales is a major plus
• Customer first attitude: Ability to act with integrity while building rapport with diverse customers
• Technical aptitude: Experience in cable/satellite install, pest control, construction, or solar is helpful but not required
• Valid driver’s license and a good driving record
• Ability to successfully pass post-offer background investigation and licensing requirements per applicable law
• Ability to safely climb and descend extension and step ladders with tools and equipment on a repeated basis
• Lift, carry, and maneuver up to 50 pounds frequently
• Work outdoors in varying weather conditions, including heat and cold
• Enter and perform work in attics: Temperatures may exceed 110°F for short periods; openings can be as small as 16” x 30” or 18” x 24”
• Crawling, kneeling, crouching

Benefits

• Uncapped commission and performance incentives
• Comprehensive, paid virtual and on-the-job training
• Ongoing coaching and support from leaders and teammates
• Take-home company vehicle and gas card for work use
• Paid drive time to and from appointments
• All tools, a cell phone, a tablet, and paid licensing required for job duties
• 10 paid holidays
• 2 weeks PTO
• 401(k) with 6% match
• Employee Stock Purchase Program
• Employee pricing on Smart Home equipment
• Opportunity to earn a yearly company-paid incentive trip (plus one guest)

Important Details

• Schedule: 4-day work weeks (4/10 schedule, includes Saturdays)

About the Company

NRG is driven by a passion to create a smarter, cleaner, and more connected future. Vivint Smart Home, an NRG-owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. Vivint was named one of Forbes’ World’s 50 Most Innovative Companies.