About This Role
This Field Service Professional role involves installing, servicing, and supporting smart home technology, building customer relationships, and delivering exceptional service. You will work independently while staying connected to a supportive team, diagnosing issues, performing installations, and providing solutions that offer peace of mind.
Responsibilities
- Install and service smart home security, thermostat, and automation systems, including cameras and smart locks
- Troubleshoot and resolve technical issues
- Educate customers on product features and functionality
- Deliver an exceptional customer experience at every appointment
- Conduct onsite evaluations to recommend and sell equipment upgrades or service enhancements
- Maintain quality, safety, and installation standards
- Manage daily appointments, work orders, and equipment
- Identify service recommendations and referral opportunities when appropriate
Requirements
- Valid driver’s license with a clean driving record
- Ability to successfully pass a background investigation and pre-employment drug test
- Ability to pass all licensing requirements under applicable law
- Exceptional customer service and communication skills
- Ability to act with integrity while building rapport with diverse customers
- Willingness to learn and use technology
- Ability to work independently while contributing to a team environment
- Strong problem-solving skills and attention to detail
Nice to have:
- Field service, telecommunications, cable or internet installation, pest control, lawn care, construction, solar, utilities, HVAC, electrical work, security systems, home services or another customer-facing role involving hands-on work, problem-solving, and independent responsibility
- Automotive, retail, insurance, business-to-consumer, door-to-door, call center or inside sales; telecommunications; account management; customer retention; membership sales; home improvement sales; or another customer-facing role involving communication, problem-solving, and relationship building
Benefits
- Uncapped commission and performance opportunities
- Paid comprehensive training with ongoing coaching and development
- Company-provided take-home vehicle, gas card, tools, equipment, cell phone, and tablet for work use
- Paid licensing required for job duties
- Career development and growth opportunities
- Opportunity to earn a yearly company-paid incentive trip for you and one guest
- 10 paid holidays
- 2 weeks of PTO
