Field Service Engineer - Semiconductor Equipment

About This Role

This role is key to advancing business priorities by delivering high-impact work within your area of expertise. You will repair complex system-level problems in semiconductor manufacturing equipment, often requiring in-depth technical knowledge and problem-solving skills.

Responsibilities

• Repair system-level problems that have multiple causes and no standard procedures, based on technical knowledge, education, training, and certification
• Access and determine problems existing in customers' processes, such as chemical leaks or contamination, and recommend shutdown of customer fab due to unsafe conditions
• Prepare field service reports on customer support activity and provide documentation to other supporting functions on re-occurring problems
• Prepare quotes for customers based on labor, travel expenses incurred, and parts needed, using discretion and assisting regional admin in preparing quotes based on reason for equipment failure, time to prepare, etc.
• Cross-train and assist other field service engineers as appropriate, and provide guidance to less senior CSE's
• Provide guidance and technical assistance to Installation Engineers on installations at customer sites or on installing/dismantling demonstration machines
• Conduct customer orientation and technical training on all aspects of equipment maintenance support for user applications
• Travel by car or commercial transportation to customer facilities, and travel to support customers throughout the western US and other regions in North America, as needed
• Contribute to the capturing, re-use, collaboration, and improvement of knowledge using available systems

Requirements

• Master's Level Degree, Bachelor's Level Degree or work experience of 3 years

Nice to have:

• Excellent oral and written communications skills
• Motivated, dedicated, and dependable
• Team performer and willing to travel
• Must maintain excellent working relationship with customers, customer support engineers, applications engineers, technical support, and sales team
• Good troubleshooting skills and proficiency in working on electromechanical equipment within a cleanroom environment
• Experience working in the semiconductor industry
• Hands-on experience with KLA Metrology equipment (Archer10 - A700)

Benefits

• Participation in performance incentive programs
• Eligibility for additional benefits including medical, dental, vision, life, and other voluntary benefits
• 401(K) including company matching
• Employee stock purchase program (ESPP)
• Student debt assistance
• Tuition reimbursement program