Field Service Engineer - Rotary UPS

About This Role

This field service engineering role specializes in rotary UPS power system distribution builds, mechanical and generator integration, system integration, start-ups, and preventative maintenance programs. It requires advanced technical expertise, mechanical aptitude, leadership skills, and hands-on field experience with both electrical control systems and rotating equipment such as generators and flywheels. The position is not a typical UPS engineer or technician role, and a strong background in traditional static UPS systems may not be advantageous. The ideal candidate will have relevant experience with mechanical systems, generators, and rotary equipment, and be comfortable commissioning complex power systems in the field.

Responsibilities

• Lead and perform on-site startup, commissioning, and preventative maintenance of RUPS systems, including generator integration, flywheel validation, and facility electrical infrastructure
• Perform functional testing, load bank testing, system synchronization, and complete system validation to ensure all components meet performance specifications
• Troubleshoot and resolve complex electrical and mechanical issues related to generators, flywheels, switchgear, control systems, fuel systems, and coupling assemblies
• Follow a scientific step-by-step process to troubleshoot equipment issues
• Capture data and troubleshooting steps concisely and accurately to facilitate effective communication to internal and external parties
• Work directly with 3rd party equipment vendors and customers to help resolve re-occurring issues with vendor equipment within IEM’s integrated RUPS systems
• Interface with clients, contractors and internal IEM teams during commissioning and acceptance testing
• Ensure all startup and commissioning documentation, test reports, onsite daily reports and required customer records are completed, submitted accurately and on time
• Provide technical support and guidance during new installations and system upgrades
• Train Field Service junior technicians on proper startup, commissioning procedures, troubleshooting protocols, preventative maintenance and how to operate the equipment safely
• Maintain compliance with all industry and company safety standards, company procedures and client specific safety protocols
• Communicate with Product Engineering and Design Teams with regards to important product bulletins that would affect service, software upgrades, product upgrades or maintenance factors
• Travel to customer sites to lead commissioning activities with junior techs/engineers or complete commissioning independently
• Travel to the manufacturing or field service offices of IEM to participate in or lead training exercises, and to participate in factory witness/shop testing as required
• Assist with project start-up and resolving punch list items found at the jobsite