Field Service Engineer

About This Role

This field service engineering role ensures onsite resolutions for customers, using a company fleet vehicle and provided tools to visit various customer sites. The successful candidate will provide outstanding support and technical expertise, focusing on delivering excellent service within an assigned territory. The role reports to the NZ Operations Manager and is a key member of the APAC Field Services team.

Responsibilities

• Diagnose and repair Self Check Out (SCO), Point of Sale (POS) machines, and other NCR Voyix products for customers
• Perform periodic preventative maintenance on assigned products; diagnose problems, make repairs, and replace components or modules
• Manage and organize parts
• Accurately and promptly report calls and activity, as well as other required reporting
• Track and report all expenses incurred in the delivery of services
• Capture detailed customer asset information and other data required to complete any invoicing or billing activities
• Undertake continuous training online and in classrooms
• Work autonomously in the field and office
• Own customer problems or incidents until the situation has been resolved to the customer's satisfaction and/or in compliance with agreed upon Service Level Agreements (SLA)
• May require occasional regional and in-country travel, including overnight stays away from home
• Work to achieve Key Performance Indicators established on a routine basis to ensure high levels of customer satisfaction, superior quality outcomes, awareness and maintenance of cost, and safe operations as the highest priority

Requirements

• Basic computer skills, including Windows OS navigation and basic familiarity with Microsoft Office suite
• Experience in PC Hardware Maintenance and support
• High level of mechanical/electrical aptitude
• Passion for new technology
• Willing to travel and complete service calls as assigned
• Able to work autonomously, professionally, and be an excellent communicator
• Valid New Zealand Driver's license
• Strong customer service skills
• Experience with electromechanical equipment
• High attention to detail
• Be in New Zealand and have NZ Residence or Citizenship
• Be able to work non-standard shifts; 5-day week including a weekend day

Nice to have:

• Electro-mechanical device repair and aptitude
• Previous experience in NCR or similar equipment
• Recognized qualification within the Electronics or IT Domain

Important Details

• Schedule: 5-day week including a weekend day