Field Service Engineer

About This Role

This field service engineering role provides technical direction and assistance to customers in the operation, maintenance, repair, and installation of Veolia's water systems products. The role suits an engineer who can work well within defined parameters, make decisions, and resolve issues through immediate action or short-term planning.

Responsibilities

• Provide general technical direction and assistance to the customer in the operation, maintenance, repair, logistic support, and installation of Veolia's products
• Provide on-site interpretation of data and technical instruction
• Provide Project and Field Service management with complete and prompt information regarding status of programs, customer problems, failures and trends
• Provide technical assistance through on-site guidance and training in proper operation, maintenance, and troubleshooting of assigned programs and ground support equipment, including the use and proper interpretation of data and technical instructions
• Provide communication to Product Support and Field Service regarding all program activities and problems through regular, timely reports
• Review reported malfunctions and identify and analyze any undesirable trends
• Make recommendations on findings
• Review effectiveness of maintenance actions in order to identify training needs
• Be one of the focal points for assigned account for all matters concerning Veolia products and services and total support, ensuring that both customer and Veolia objectives are met
• Develop and maintain a customer preference relationship toward Veolia
• Execute value generating plans and coordinate both internally and externally with the customer
• Outline, present and sell the value of Veolia products and services that can benefit customer needs
• Ensure that all the KPIs set by customer are met
• Ensure customer satisfaction by providing high service standards

Requirements

• Diploma or Degree in chemical or environmental engineering, chemistry or equivalent knowledge and experience
• Experience in water treatment and field service in the chemical industry is an added advantage
• Able to work well and excel in a team
• Demonstrates leadership qualities
• Strong communication skills (both written and verbal)
• Willing to work on site in a Refinery
• Possess valid class 3 driving license

About the Company

Veolia designs, supplies, and operates a range of water systems for Oil & Gas applications, municipal water, microelectronics ultrapure water, and heavy industrial wastewater treatment. Its portfolio includes solids-contact clarification, membrane and media filtration, electrolysis, digestion, evaporation, ozone/UV disinfection, chemicals and monitoring solutions, start-up and operation, membrane and ion exchange products, and custom engineered equipment.