About This Role
Supporting semiconductor manufacturing equipment and ensuring its peak performance and customer satisfaction is the core of this engineering role. The Customer Engineer serves as the primary technical resource for corrective maintenance and equipment recovery activities, leveraging advanced troubleshooting skills to resolve complex equipment issues and partnering with various teams to drive reliability and execute projects.
Responsibilities
- Serve as the primary technical resource for corrective maintenance, equipment recoveries, and escalations on manufacturing equipment
- Diagnose and resolve complex mechanical, electrical, vacuum, RF, pneumatic, software, and process-related equipment issues to minimize downtime
- Perform root cause analysis using troubleshooting methodologies, equipment history, diagnostic tools, and data analysis to eliminate recurring failures
- Lead and coordinate equipment recovery efforts during unscheduled downtime events and critical tool outages
- Partner with Equipment Maintenance Technicians to improve maintenance strategies, troubleshooting effectiveness, and overall equipment performance
- Support tool installation, startup, qualification, retrofit, and upgrade activities while ensuring compliance with customer and company standards
- Collaborate with engineering, technical support, and customer teams to implement equipment improvements and reliability enhancements
- Maintain accurate service documentation, equipment records, troubleshooting logs, and technical reports
- Provide clear communication regarding equipment status, recovery plans, and operational risks to management and customer stakeholders
- Develop and implement corrective actions that improve tool uptime, Mean Time Between Failure (MTBF), and overall equipment effectiveness
- Mentor technicians and less experienced engineers on troubleshooting techniques, best-known methods, and equipment operation
- Support continuous improvement initiatives focused on safety, quality, reliability, and customer satisfaction
- Maintain compliance with all environmental, health, and safety requirements, including LOTO, PPE, hazardous materials handling, and audit readiness
- Promote and actively contribute to Applied Materials' safety-first culture
Requirements
- Strong mechanical and electrical troubleshooting skills with the ability to diagnose complex equipment failures
- Working knowledge of AC/DC circuits, RF systems, vacuum systems, pneumatics, electronics, and electro-mechanical assemblies
- Ability to read and interpret electrical schematics, wiring diagrams, technical manuals, engineering drawings, and service procedures
- Experience utilizing diagnostic tools such as digital multimeters (DMMs), oscilloscopes, network analyzers, and other test equipment
