About the role
Company description:
STERIS is a leading provider of infection prevention and procedural products and services, focused primarily on the critical markets of healthcare, pharmaceutical and research and medical devices. Our mission is to help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. We have 12,000 employees worldwide, with over 3,000 in Customer-facing sales and service roles. Founded as Innovative Medical Technologies in Ohio in 1985, the company was renamed STERIS in 1987. Many of the businesses that have been acquired and integrated into STERIS have much longer operating histories, notably the American Sterilizer Company founded in 1894. The STERIS Vision is inspired by our Customers' efforts to create a healthier and safer world, and guided by our legacy of leadership and innovation; we strive to be a Great Company. To STERIS, this means we will make a difference by providing world-class product and service solutions for our Customers, safe and rewarding work for our People, and superior returns for our Shareholders.
Job description:
Position Summary
As our business grows, we are looking to further strengthen our service organisation by hiring a Field Service Engineer to perform equipment installation, validation, service, and repair for all ranges of STERIS equipment within assigned territory in New Zealand.
You will provide User Training and troubleshooting support in the New Zealand market as required as well as assist the Service Manager / Director in managing spare parts inventory and documentation.
If you are customer focused and want to work to build a world-class service organization, equipped with experience in medical equipment maintenance and are willing to travel for job purpose - read on!
What You Will Do
* Develop and implement technical service function for STERIS equipment.
* Perform equipment installations, preventive maintenance, validations and repair of equipment and products in the field as assigned.
* Interface with customers via customers visit / telephone / email to provide quality product support.
* Provide in-service session for the customers and conduct equipment and assist product clinical trials demonstrating applications with regards to systems, accessories, and techniques.
* Provide applications / user / technical training.
* File product complaints according to company procedures.
* Assist with spare parts inventory management for various products.
* Identify training needs and make recommendations.
* Maintain preventive maintenance and troubleshooting and document accordingly.
* Document and update internal procedures.
* Manage and maintain equipment / spares database file through accurate documentations of movement, tracking and repair statuses.
* Deliver a superior level of customer after sales support.
The Experience, Skills and Abilities Needed
Required:
* Trades Certificate, Engineering Certificate/Diploma with strong hands-on technical service experience with medical equipment
* Experience in troubleshooting, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components
* Registered EST (Electrical Service Technician)
* Valid driver's license and possess own vehicle (car allowance will be provided)
* Willing and able to travel throughout New Zealand, with occasional international travel.
Preferred:
* Able to operate a computer, have an intermediate understanding of DOS and Windows, as well as proficient in Microsoft Office software packages, such as Word, Excel, and PowerPoint
Others:
* Visual acuity and manual dexterity are necessary to manipulate tools and equipment to perform essential functions.
* Customer oriented and focused
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