Field Service Engineer

About This Role

This Field Service Engineer role is responsible for meeting the daily service repair needs of customers' equipment and driving customer satisfaction through service excellence. The position involves performing services and maintenance activities on customer sites, contributing to the repair and refurbishment of sold or existing products. It suits an engineer who can troubleshoot complex multi-symptom problems and ensure timely completion of administrative tasks.

Responsibilities

• Maintain all models specific to a modality in the assigned area
• Perform total system level troubleshooting on complex multi-symptom problems (electronic, mechanical, electrical, IT)
• Interface daily with doctors, radiographers, and biomedical engineers on equipment status issues
• Act to ensure satisfaction to primary customers
• Assist in Account Sales visits; help train others where necessary; identify Sales opportunities and communicate to account team
• Assist in the growth and direction of business in the assigned area
• Control Warranty, Installation, and PMS (Planned Maintenance) contract costs
• Complete all administration tasks on time
• Ensure timely completion of FMIs (Field Modifications) and PMS (Planned Maintenance) inspections documentation for assigned accounts
• Play a leading role in complex and multi-functional rooms
• Share best practices
• Maintain effective quality systems and programs standard, according to the GE Service Quality Policy Statement

Requirements

• Degree/Diploma in Electronics Engineering, Computer Engineering, Information Technology, Biomedical Engineering or equivalent
• Minimum of 2-5 years field service experience in the healthcare industry or equivalent
• Experienced in handling technical queries for Radiology / Imaging equipment such as Angiography, CT Scan, MRI, Molecular Imaging (PETCT, SPECT), Radiopharmacy, or other X-ray types
• Excellent problem-solving skills, able to think outside the box
• Strong sense of accountability and ownership over customer issues and other responsibilities
• Strong potential and willingness to learn new techniques
• Excellent customer service skills; able to deal tactfully and effectively with customers
• Excellent verbal and written communication skills in English
• A good team player and can work seamlessly with cross-functional teams
• Willing to be based across Indonesia on a permanent basis

Nice to have:

• Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy way to understand
• Establishes good relationships with customers and staff which will assist in managing conflicts as they arise