Field Service Engineer

About This Role

Working with customers across research, industrial, and healthcare settings, the Field Service Engineer installs, maintains, troubleshoots, and repairs complex analytical and scientific instruments. This position offers opportunities to work with advanced technology while contributing to scientific advancement and innovation.

Requirements

• Advanced Degree, no prior experience required, or Bachelor's Degree plus 2 years of hands-on technical experience installing, troubleshooting and repairing complex analytical instruments
• Preferred Fields of Study: Electronics, Engineering, Physics, Chemistry, or related technical field
• Additional relevant certifications are advantageous
• Strong electronics and mechanical troubleshooting skills with ability to diagnose issues down to component level
• Excellent customer service and communication skills, both written and verbal
• Strong organizational and time management capabilities
• Proficiency with Microsoft Office suite and service management software
• Ability to read and interpret technical documentation and schematics
• Valid driver's license and ability to travel up to 50-75% within assigned territory
• Physical ability to lift up to 50 lbs and work in various laboratory environments
• Proficiency in English required; additional languages beneficial
• Strong problem-solving abilities and capacity to work independently
• Adherence to safety protocols and quality standards
• Ability to respond to customer needs with short notice
• Ability to effectively train and support customers on equipment operation
• Experience documenting service activities and preparing detailed reports
• Demonstrated success in meeting customer satisfaction goals

Nice to have:

• Experience with ultra-high vacuum systems and high voltage equipment

Important Details

• Schedule: Standard (Monday-Friday)

Environmental Conditions

• Adherence to all Good Manufacturing Practices (GMP) Safety Standards
• Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc. allowed

About the Company

Thermo Fisher Scientific enables customers to make the world healthier, cleaner and safer, providing global teams with resources to achieve career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges.