About This Role
This field service engineering role specializes in Varian linear accelerators, maintaining assigned equipment to manufacturer specifications from day one. The position is vital for building long-term trust with clients and involves significant investment in technical and professional growth.
Responsibilities
- Act as the primary contact for Siemens Healthineers - Varian Business Unit's customer service and repair needs, ensuring efficient equipment operation.
- Operate in a designated field service territory, representing the Varian Business Unit and supporting customers.
- Communicate professionally with the team, customers, management, sales, and other technical support.
- Troubleshoot, diagnose, and repair all designated VMS equipment within an assigned service territory, including preventative maintenance, installations, and upgrades per VMS guidelines.
- Manage time and maintain a schedule for preventative maintenance, installations, upgrades, and incoming customer calls.
- Assess and prioritize the urgency of customer requests and follow through to completion.
- Understand and recognize the need to escalate incidents when necessary or request additional assistance from more tenured representatives.
- Use and apply technical documentation, standards, principles, concepts, and techniques frequently in the field.
- Identify and repair routine software and delivery system network problems.
- Identify and resolve simple imaging system defects.
Requirements
- Engineering education in automation, electrical engineering, or bioelectronics
- Electrical and/or Mechanical Engineering experience
- Experience with test equipment used for verification/checkout and calibration of electronic equipment.
- Sound computer usage and debugging skills.
- Basic accelerator theory knowledge.
- Valid Driving license
Nice to have:
- Medical Device experience
- Ability to interpret customer concerns and translate to machine issues.
- Understanding and utilization of the escalation process to Senior FSE, Management, NTS, PSE, Applications Required Certifications and Training.
- Familiarity with business tools such as E-mail, Microsoft Word, Excel, and PowerPoint.
- Experience with SAP or equivalent ERP product and productivity software.
- Willingness to travel for business as required.
- Contribution to team efficiency through the quality of personal work and by influencing teammate output to required standards.
- Understanding of team collaboration and effective networking skills.
- Ability to work independently within guidelines and policies and adhere to corporate policies and procedures.
