Field Service Engineer

About This Role

This Field Service Engineer role provides technical service and support for Advanced Staining/CH/PI equipment within the life sciences, diagnostics, and biotechnology sectors. The engineer ensures minimal customer downtime and identifies revenue opportunities, working within established guidelines. The role is preferably based in Turin, Italy.

Responsibilities

• Provide installation support, maintenance, modification, and repair on various Advanced Staining instruments
• Effectively communicate with internal colleagues and external customers within established time guidelines to meet customer expectations
• Document and complete service administration activities in a timely manner to comply with ISO, FDA, and company policies
• Ensure the on-time and appropriate application of all published Technical Service Bulletins (TSBs) that recommend or mandate updates or changes to instruments in the field
• Actively support the sale of service contracts, assist sales representatives and service engineers with system configurations and upgrades, and provide input on ways to improve financial performance to generate service revenue

Requirements

• Technical High School Diploma (Mechanic, Electric, Electronic, or similar)
• At least 3 years of experience as a Field Service Engineer in the Biomedical industry, dealing with hospital equipment (diagnostic laboratories)
• Good English (both written and spoken)
• Good IT skills (Advanced Staining equipment runs with computers and is connected to networks)
• Works with integrity and understands compliance requirements
• Willingness to travel extensively (80% of travel activity with some trainings abroad)

Nice to have:

• Experience in Anatomy Pathology
• Team player but able to work also autonomously
• Excellent organizational skills

Benefits

• Bonus/incentive pay (target earnings as 5% of base annual salary, subject to objective eligibility criteria and performance conditions)
• Comprehensive package of benefits

Important Details

• Contract: Classified under the applicable CCNL as CBA 2nd level, which defines minimum terms, job classification, and baseline progression frameworks

About the Company

Leica Biosystems, one of Danaher’s 15+ operating companies, is a global leader in cancer diagnostics with a comprehensive portfolio spanning from biopsy to diagnosis. The company empowers clinicians with innovative, reliable solutions to provide timely, accurate answers to patients. Danaher partners with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.