Field Service Engineer

About This Role

This field-based role involves maximizing the profitability of the service business by providing professional tools engineering services as part of the central service team. It encompasses support from initial order through to final delivery, installation, and commissioning of equipment, ensuring efficient execution within contractual obligations. The role suits a confident and highly motivated individual with a flexible attitude to work.

Responsibilities

• Provide full and professional tools service both in the workshop and at customers' premises
• Act as a first contact point for all installation of Atlas Copco tooling solutions and externally sourced equipment (e.g., metalwork, arms, posts)
• Undertake installation and problem-solving on all network installations
• Diagnose problematic and inefficient performance of all Atlas Copco power tools products and take appropriate action to rectify performance
• Work on integration of customer PLC interfaces to Atlas Copco tooling
• Identify customer opportunities for Toolsnet and controller upgrades
• Carry out calibration, testing, and certification of all Atlas Copco power tool products, according to standard procedures
• Ensure calibration certificates are uploaded to relevant jobs
• Carry out preventative maintenance on relevant tooling following designated maintenance schedules
• Carry out pre-delivery testing and inspection of tools as appropriate prior to delivery/site installation
• Undertake ad-hoc tasks/projects when required, working at customer premises or in the service workshop
• Take ownership of the customer's problem and, with the support of the Service Team, see the problem through to its conclusion
• Ensure job administration tasks are completed, including tools and hours booked and shift reports completed
• Maintain existing and develop new business through the promotion and sale of service products
• Support Atlas Copco's Sales and Service Sales activities by developing and maintaining key customer relationships

Requirements

• HNC in Mechanical/Electrical Engineering or equivalent
• Knowledge of Industrial Power Tools (e.g., Pneumatic, Battery, and DC)
• Knowledge of either a Manufacturing or Customer Service Environment
• Ability to attend on-site work as required and develop within the team
• Confident and a good team player
• Eye for detail, drive, and commitment to see the job through to a successful conclusion
• Highly motivated, enthusiastic, and determined
• Flexible attitude to work, which may require occasional overnight stays, weekend working, and unsociable hours
• Ability to work as an individual and on own initiative