Field Service Engineer

About This Role

This Field Service Engineer role at Hitachi Energy contributes to the Service strategy and growth by delivering timely, high-quality, and cost-effective service offerings, solutions, and projects to customers. The position involves executing service work according to instructions, quality standards, and safety guidelines, while also identifying new Service business opportunities.

Responsibilities

• Allocate, drive, and monitor the workload based on content, delivery timescales, and competences
• Use available resources and operate in a responsive manner
• Ensure materials and components to feed service delivery are available at the appropriate quality for service activities
• Prepare documents and reports ready for sign off by the customer, ensuring documents are accurate and collated in a timely manner
• Drive continuous service productivity improvement activities
• Utilize efficient tools to streamline service processes and applications
• Ensure service findings are delivered to the product/system local units
• Comply with health & safety and environmental directives and ensure instructions are in line with regulations
• Control the area of responsibility so that it is adequately supervised
• Troubleshoot simple failure equipment and make clear, concise recommendations to mitigate the problem arising in the future
• Provide recommendations to management for improvement in both operations and customer service

Requirements

• Experienced and qualified Field Service Engineer within the sector
• Specific knowledge and expertise in Transformers
• Fluent communication in both spoken and written English
• Proficient at working under pressure as part of a team and taking personal accountability to deliver results
• Able to communicate effectively at all levels
• Proficient in health & Safety, environmental directives and safe systems of work in line with both Hitachi and client regulations and standard operating procedures
• Experience in problem solving and driving continuous improvement whilst working to project timelines in a systematic manner

Benefits

• Generous bonus scheme
• 24 days holidays, plus bank holidays
• Excellent company pension and wide-ranging benefits schemes
• Top quality H&S culture alongside comprehensive training and personal development programmes
• Inclusive Work Environment: We foster a diverse and inclusive workplace where everyone feels valued and respected

Important Details

• Work format: hybrid (3 days working in Dublin office) with travel to sites as required