Field Service Engineer

About This Role

This field service engineering role involves diagnosing and repairing ATMs on-site, ensuring optimal operational efficiency for financial institutions. It suits a candidate with strong technical aptitude and a commitment to customer satisfaction.

Responsibilities

• Diagnose faults and perform repair or replacement of ATM modules on-site
• Install, maintain, and repair equipment within an assigned territory/region
• Take ownership of customer issues or incidents, ensuring satisfaction and compliance with Service Level Agreements
• Carry out work with adherence to the Health & Safety Policy
• Travel, lifting and carrying toolkits/parts of varying weights, and bending, squatting, walking, standing, or sitting for extended periods may be involved

Requirements

• Valid Full UK manual driving license
• Strong local geographical knowledge
• Experience in break/fix, IT, computer/mechanical repair
• Basic computer hardware and software knowledge
• Experience with Windows operating systems
• Experience in general PC hardware and software maintenance
• High level of mechanical/electrical aptitude
• Excellent interpersonal skills and customer facing relationship skills
• Ability to work independently with minimal supervision, strong problem-solving skills, quick learner, and capable of performing well under pressure

Nice to have:

• NCR/Wincor ATMs experience
• Previous Field Based experience
• Previous Engineering experience

Benefits

• Personal use of the company vehicle (fuel card provided; BIK and usage fee per mile applies)
• 24 days holiday, rises to 25 after 5 years’ service
• Competitive defined contribution company pension with Fidelity
• 75% Employer funded single private medical cover with the option to buy additional cover
• Access to opt into a range of competitively priced benefits, including health cash plan, dental cover, cancer checks, health assessments, critical illness cover and cycle to work scheme
• Employee life assurance
• Employer funded Income protection scheme
• Employee Assistance Programme, with 24/7 counselling service
• Access to MYGYM discounts for membership offers and discounts
• Access to a range of lifestyle discounts
• Full training and equipment provided (PIA licenses provided if not held)

Important Details

• Schedule: 42.5 hours per week across 5 days with weekend work on rota basis (8.5 hours + 30 minutes break)