Field Service Engineer

About This Role

Field Service Engineers play a vital role in strengthening business success by developing and improving processes on toolsets at customer sites. This position suits an engineer who can maintain tool uptime and ensure excellent execution of installation and support for hardware issues.

Responsibilities

• Maintain tool uptime and ensure excellent execution of installation and support of hardware issues
• Develop, maintain, and ensure the relevance of technical information used by internal and external stakeholders
• Understand and build long-term innovative global technology systems that enable enhanced customer relationships
• Ensure communication vehicles, such as telephone, email, and presentations, can facilitate efficient and consistent customer follow-up
• Drive continuous improvement of the customer experience through team, hardware, software, and support tool development
• Drive and manage new product installs and subsequent hardware development
• Projects manage new evaluations and ensure the success of the project
• Perform additional assigned tasks when necessary
• Business travel is required when necessary

Requirements

• Bachelor’s degree in an Engineering discipline
• Proven success in building collaborative partnerships with customers and internal stakeholders
• Ability to work in a team environment with tight deadlines and multiple priorities
• English language fluency is required as you will be working with international clients and customers

About the Company

ASM has been at the forefront of innovation in advanced semiconductor devices for over 55 years. With more than 4,500 employees representing 70 nationalities, ASM plays a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving.